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Frequently asked question

    Be honest. Be professional. Respect people, property, rights and the production community.
    Contact ShootingSet Support and use the applicable reporting, return, refund or dispute process.
    Users should always review the listing and applicable information before transacting.
    Yes, subject to lawful ownership and applicable auction rules.
    Yes, where the relevant functionality is available.
    Yes.
    Props. Costumes. Locations. Equipment. Vehicles. Talent. Crew. Services. Collectibles. Production resources.
    Buy. Sell. Rent. Hire. Book. List. Auction. Discover.
    A marketplace for the film and production ecosystem.
    Users should refer to the applicable: • Master Terms & Conditions • Privacy Policy • Refund & Cancellation Policy • Return Policy • Shipping & Delivery Policy • Community Guidelines • Auction Terms • Vendor Terms • IP/Copyright Policy • Other transaction-specific policies
    FAQs may be updated as the platform develops.
    The formal applicable agreement and policy will generally prevail, subject to mandatory legal rights.
    No. The FAQs are designed to explain the platform in simple language. The formal Master Terms & Conditions and other applicable policies remain the governing documents.
    The policy depends on the activity. For example: Buying: Sales + Return + Refund + Shipping terms Renting: Rental + Refund + Shipping/Return terms Auction: Auction + Payment + Delivery + applicable Return/Refund terms Services: Service + Cancellation + Payment terms Locations: Location booking + Cancellation + applicable transaction terms
    The website footer and relevant transaction pages should provide links to applicable policies.
    Only where expressly stated and supported by the applicable documentation or terms.
    No. Review the auction-specific terms.
    Complete payment and fulfil the applicable collection/delivery requirements.
    No.
    Only where the applicable auction rules permit it.
    No.
    Additional charges or other remedies may apply.
    You may be responsible under the applicable rental agreement.
    Only where permitted.
    Only with the Owner’s or Vendor’s approval.
    Report it immediately.
    Check: • Condition • Quantity • Accessories • Serial numbers • Visible damage • Functionality where practical
    Subject to the applicable cancellation terms.
    Report it with photographs and order information.
    Contact Support promptly so the transaction can be investigated.
    Document it and report it promptly.
    Only where the item and transaction qualify under the applicable return terms.
    Yes, where communication functionality is available.
    Read the complete listing, photographs, specifications, condition and transaction terms.
    Yes, where permitted for KYC, fraud, disputes, payment-provider, legal or other legitimate reasons.
    Yes. Vendors must have lawful authority to list and transact their products.
    Responsibility depends on the selected delivery arrangement.
    Yes.
    Only subject to the applicable terms and legitimate circumstances.
    Where supported, yes.
    Yes, where auction functionality is available.
    Yes, where the platform functionality supports it, but availability must be kept accurate.
    Complete Vendor registration and any required verification.
    No marketplace can eliminate all risk. Users should verify important information, use platform safeguards and report suspicious activity promptly.
    Where the available reporting mechanism permits it, reports may be submitted without publicly identifying yourself. However, additional information may be required to investigate certain matters.
    Yes.
    Deliberate circumvention of applicable platform fees or safeguards is prohibited.
    Only where you have the necessary rights or permission
    Generally no. You should have the necessary rights or authorization.
    No, unless appropriately authorized and lawful.
    No.
    No.
    No.
    No.
    No.
    No.
    No.
    Yes. Provide the relevant listing, transaction or Vendor information.
    Include: • Order number; • Account information; • Product/service; • Transaction date; • Description of the issue; • Photographs or documents where relevant; and • Desired resolution where appropriate.
    Send it to: legal@shootingset.com
    Contact: Swamy Naidu, Grievance Officer ask@shootingset.com +91 9392546061
    Support: support@shootingset.com
    Potentially, depending on the equipment, destination, insurance, customs and Vendor terms.
    The applicable transaction terms should specify responsibility. Unless otherwise agreed, the importer may be responsible for applicable duties, taxes and clearance costs.
    Where international transactions and shipping are available, yes.
    Where supported, yes, subject to onboarding, payment, shipping, tax and legal requirements.
    International access may be available subject to platform availability, eligibility and applicable laws.
    Yes, where auction functionality is available and the production house has the necessary rights and authority.
    Yes, where it has lawful ownership or authority.
    Yes, subject to availability and Vendor terms.
    Yes.
    Where supported, users may organize requirements by project, category or other workflow.
    Yes. Production houses may use the platform to source multiple categories of resources.
    ShootingSet may take appropriate steps concerning existing transactions, payments, listings and obligations based on the circumstances and applicable law.
    Creating another account to evade a legitimate suspension may itself violate the platform rules.
    Possible reasons include: • Fraud • Payment abuse • Repeated cancellations • Safety violations • Prohibited listings • IP complaints • Auction manipulation • Harassment • Security violations • False information • Other material violations
    Yes, where permitted by the Terms, applicable policies or law.
    Yes. ShootingSet may disclose information where required or permitted by applicable law, legal process or lawful government request.
    Legal notices may be sent to: legal@shootingset.com
    Yes. Grievance Officer: Swamy Naidu Email: ask@shootingset.com Phone: +91 9392546061
    ShootingSet’s policies are designed to operate subject to applicable Indian laws and other laws applicable to particular transactions.
    The applicable governing-law provision is contained in the Master Terms & Conditions.
    Unless expressly stated otherwise, the Vendor remains primarily responsible for the product or service it provides.
    Applicable legal remedies and interim court relief remain available subject to law and the applicable contractual framework.
    The applicable Master Terms & Conditions and transaction-specific terms describe available dispute-resolution mechanisms.
    No. Some disputes may require independent legal or regulatory resolution.
    ShootingSet may facilitate communication, review evidence and apply platform policies.
    First contact the relevant User or ShootingSet Support, depending on the issue.
    Where promoted listings are offered, Vendors may pay for promotional placement subject to the applicable terms.
    No. Search position does not constitute an endorsement, certification or guarantee.
    Search results may consider factors such as: • Relevance • Availability • Location • Category • Listing quality • User preferences • Transaction history • Popularity • Vendor information • Platform rules The exact ranking methodology may change.
    Where advertising features are available, sponsored or promoted content may be displayed in accordance with applicable requirements.
    Yes, subject to applicable platform rules.
    No. Promoted placement does not guarantee enquiries, bookings, sales or commercial success.
    Where promotional features are available, Vendors may purchase or use promoted listing services subject to the applicable terms.
    Contact the Vendor or Support. The applicable order terms will determine available remedies.
    Custom or personalized products may have different return rules. Review the applicable listing and Return Policy before ordering.
    Yes, where a Vendor offers such services.
    Where custom-order services are offered, yes.
    No. Users should verify important information before relying on it.
    Automated systems may assist with fraud, safety, moderation or operational processes. Where applicable, Users may have rights relating to automated processing under the relevant policies and law.
    They may be used where appropriate, but Vendors remain responsible for ensuring that the final listing is accurate.
    ShootingSet may use AI or automated technologies for functions such as: • Search • Recommendations • Listing assistance • Product-description generation • Translation • Fraud detection • Customer support • Content moderation • Platform improvement
    Where processing is based on consent, applicable consent may be withdrawn through the available mechanism, subject to legal and operational consequences explained in the Privacy Policy.
    You may exercise applicable data rights through the mechanism described in the Privacy Policy, subject to legal retention requirements.
    Information may be shared with appropriate Vendors, Buyers, Renters, payment providers, logistics providers, technology providers, professional advisers and authorities where permitted or required.
    Information may be required for: • Account management • Transactions • Payments • KYC • Delivery • Fraud prevention • Customer support • Security • Legal compliance • Platform improvement
    Depending on your activities, information may include account, contact, transaction, payment-related, KYC, device, location and communication information.
    No. Complex ownership disputes may require evidence or determination by the appropriate authority or court.
    Use the designated IP/legal reporting process and provide sufficient information to identify the protected work, the allegedly infringing material and your rights.
    Report the suspected infringement with relevant evidence.
    The legality depends on the nature of the product, rights involved and applicable law.
    Only where you have the necessary rights or authorization and the use is lawful.
    Only where you have appropriate rights or permission.
    Only where you have the necessary rights or authorization.
    Generally, you retain your rights in content you own, subject to the licence and permissions granted under the ShootingSet Terms.
    Depending on the circumstances, ShootingSet may warn, restrict, remove, suspend or terminate an account or listing and may take other appropriate action.
    No.
    No.
    No.
    No.
    No.
    No, unless you have appropriate authorization and a legitimate basis to do so.
    No. Reports may require review and verification before action is taken, subject to applicable law and platform procedures.
    ShootingSet may review the report, request evidence, contact relevant parties and take appropriate action.
    Report serious concerns such as: • Fraud • Fake listings • Counterfeit goods • Dangerous conduct • Harassment • Threats • IP infringement • Privacy violations • Auction manipulation • Prohibited goods
    Yes.
    A Vendor may respond to a review, but Users should not be threatened or coerced into changing genuine feedback.
    Yes, provided it reflects a genuine experience and is expressed responsibly.
    Examples include: • Fraud • Harassment • Threats • Hate or discriminatory abuse • Fake listings • Fake reviews • Auction manipulation • Payment fraud • IP infringement • Privacy violations • Prohibited transactions • Platform abuse
    They establish expected standards for honest, professional, safe and respectful participation on the platform.
    Yes, where permitted by its policies and applicable law, including where a listing is prohibited, misleading, unsafe, infringing or otherwise unsuitable.
    Only according to the applicable transaction terms and cancellation rules. Repeated cancellations may affect account status.
    The Vendor is responsible for the accuracy, legality, ownership and fulfilment of its listing.
    Generally yes, subject to platform rules, applicable law and accurate disclosure.
    Where supported, a Vendor may offer different transaction types.
    Yes.
    KYC may be required depending on the Vendor, transaction, payment method, category, value or applicable law.
    Register as a Vendor where Vendor onboarding is available and complete the required information and verification.
    A chargeback is a payment dispute initiated through a card or financial institution. Users should use the appropriate ShootingSet support process where possible before initiating a disputed transaction through external payment channels.
    Contact Support with the transaction details so the duplicate payment can be investigated.
    You may need to retry using an available payment method. Do not make duplicate payments without checking the transaction status.
    Yes. Payments or settlements may be delayed or restricted for fraud, compliance, dispute, KYC, payment-provider or other legitimate reasons.
    Vendor settlement depends on the applicable payment-provider framework, transaction status, KYC, risk controls, disputes, refunds and other applicable requirements.
    ShootingSet may charge a nominal platform fee or other disclosed transaction-related fees.
    Payment credentials are generally handled through the applicable payment service provider and payment infrastructure rather than being directly stored by ShootingSet as ordinary platform data.
    Not necessarily. Payment-provider availability may vary by country, transaction type, currency, regulatory requirements and provider rules.
    ShootingSet currently uses third-party payment providers including Razorpay and PayPal, subject to transaction type, eligibility and geographic availability.
    Available payment methods depend on transaction type, location, currency and payment-provider availability.
    Auction-specific return rules apply. Buyers should review the auction listing and Auction Terms before bidding.
    Not automatically. Any authenticity or provenance guarantee must be expressly stated and supported by the applicable transaction terms or documentation.
    Coordinated or artificial bidding intended to manipulate an auction is prohibited.
    Users must not manipulate auctions or create artificial bidding activity.
    The Vendor and ShootingSet may take action under the applicable Auction Terms, which may include cancellation, account restrictions or recovery of permitted costs.
    The winning bidder must complete payment and fulfil the applicable purchase and delivery requirements.
    A reserve price is a minimum price set by the seller below which the seller may not be obligated to complete the sale.
    Generally, bids cannot simply be withdrawn unless the applicable auction rules permit it or an exceptional circumstance applies.
    Where the applicable Auction Terms state that bids are binding, a winning bidder may be obligated to complete the purchase subject to applicable law and the auction rules.
    A Vendor lists an item with auction terms, including where applicable: • Starting price • Bid increment • Auction duration • Reserve price • Closing time • Buyer requirements Eligible Users submit bids during the auction.
    Potential auction items include: • Movie props • Screen-used costumes • Movie vehicles • Memorabilia • Collectibles • Production assets • Signed items • Rare film artifacts • Other eligible items
    Only where you have the necessary authorization or rights.
    Only with appropriate parental/guardian permissions and compliance with applicable laws and safeguards.
    No. Users should verify credentials and suitability for their particular production.
    Yes, subject to the available talent/crew features.
    Yes, where the relevant functionality is available.
    Where talent functionality is available, eligible actors and performers may create profiles.
    The applicable cancellation/refund terms will govern.
    Responsibility depends on the transaction and location agreement. Users should confirm required permissions before shooting.
    No. The permitted use depends on the location agreement, owner permission and applicable laws.
    Where the location owner permits inspections, a viewing may be arranged.
    Ideally: • Photographs • Address/area • Property type • Available spaces • Capacity • Parking • Power • Restrictions • Permitted activities • Availability • Pricing • Access conditions
    Eligible location owners or authorized representatives may list locations.
    Yes, where location listings are available.
    Where available, Vendors may offer bundled production services or packages.
    Cancellation and refund treatment may differ once a service has commenced.
    Report the issue promptly. The applicable transaction terms may provide cancellation, refund or other remedies.
    Review: • Profile • Experience • Portfolio • Reviews • Availability • Pricing • Deliverables • Cancellation terms • Location • Relevant qualifications
    That depends on the Vendor and service listing.
    Yes, where the service is available and the transaction functionality supports booking.
    Yes, eligible professionals may be able to create profiles or service listings.
    Depending on platform categories: • Production services • Art department services • Production design • Set construction • Costume services • Makeup • Hair • Equipment services • Transportation • Post-production • Photography • Videography • VFX • Animation • Location services • Crew services • Other production-related services
    Eligible security deposits are generally released according to the rental agreement after the asset is returned and any applicable inspection or damage assessment is completed.
    It depends on the applicable transaction and fee terms, subject to applicable law.
    ShootingSet can initiate or authorize applicable refunds, but the final credit may depend on Razorpay, PayPal, banks, card networks or other payment systems.
    After an eligible refund is approved, the payment provider or bank may require additional processing time.
    It depends on the reason for return and the applicable transaction terms.
    Contact Support promptly. A materially incorrect product may qualify for an appropriate remedy.
    Report the defect promptly and provide supporting evidence. An eligible remedy may include repair, replacement, return or refund.
    Not automatically. Change-of-mind returns depend on the listing, Vendor policy, transaction type and applicable law.
    Unless different terms apply, eligible product returns should generally be requested within the period stated in the applicable Return Policy or listing.
    Return eligibility depends on the product, Vendor terms, transaction type and applicable law.
    International shipping may be available for selected products and destinations. Customs, duties, taxes and import requirements may apply.
    Vehicle transportation may be available depending on the vehicle, destination and transportation requirements.
    Yes, where appropriate logistics are available. Large or heavy items may require dedicated transportation.
    Contact ShootingSet or the Vendor immediately and provide order and product evidence.
    Photograph the packaging and product, preserve the packaging where possible and report the issue promptly.
    The shipment may be rescheduled, returned or handled according to the applicable logistics provider’s process. Additional costs may apply where permitted.
    You may request a change, but it may not always be possible after dispatch. Additional charges may apply.
    Yes, where the Vendor and logistics arrangement support it. Provide the complete location and access instructions.
    Charges may depend on: • Distance • Weight • Size • Quantity • Delivery urgency • Vehicle type • Handling • Loading/unloading • Special requirements
    Delivery availability depends on the product, Vendor, destination and logistics arrangement.
    Report the issue immediately. Depending on the circumstances, the available remedy may include repair, replacement, partial refund, cancellation or another appropriate solution.
    Depending on the circumstances, ShootingSet may assist with cancellation, refund or alternative arrangements under the applicable policy.
    Yes, subject to the applicable cancellation terms. Cancellation charges may depend on how far in advance the rental is cancelled and whether the rental has commenced.
    Only where permitted by the rental terms. Some equipment may have geographic, transport or usage restrictions.
    Do not modify rented equipment without the Owner’s permission.
    Not unless the applicable Vendor or rental agreement permits it.
    The Renter may be responsible for the applicable loss or replacement consequences under the rental agreement and applicable law.
    The Renter may be responsible for reasonable repair, replacement, loss-of-use, recovery or other legally recoverable costs under the applicable rental agreement.
    Late return may result in additional rental charges, loss-of-use costs, transportation expenses or other remedies permitted by the rental terms and applicable law.
    It depends on the rental agreement. It may begin upon handover, delivery, pickup or another agreed date/time.
    Some rentals may require a security deposit. The amount and release conditions should be displayed or communicated before confirmation.
    It may be. Vendors may use daily, weekly, multi-day, project-based or other pricing structures.
    Select the asset, choose the required rental period, review the rental terms and delivery/pickup arrangements, provide the necessary information and complete payment or authorization.
    Depending on availability: • Props • Costumes • Cameras • Lenses • Lighting • Sound equipment • Vehicles • Furniture • Production equipment • Set assets • Other rental items
    You may be responsible for cancellation consequences under the applicable Vendor terms. Repeated failures may result in account restrictions.
    Only where the listing arrangement expressly permits it and you have lawful authority to fulfil the transaction.
    You may use AI-generated content where appropriate, but it must not materially mislead Buyers about the actual product.
    Only if you have the necessary rights or permission.
    A good listing should include: • Accurate title • Detailed description • Photographs • Condition • Dimensions • Quantity • Price • Availability • Location • Delivery options • Return terms • Relevant specifications
    Only where you have a reasonable basis and appropriate rights to make that representation.
    Yes, where lawfully owned and accurately represented. Claims such as “screen-used” should be supported by reasonable evidence.
    Potentially, if you have lawful ownership or authority to sell the physical props and are not improperly transferring intellectual-property rights you do not own.
    Yes, provided it has the legal right to sell them.
    Depending on platform categories, you may sell permitted: • Props • Costumes • Equipment • Furniture • Production assets • Vehicles • Collectibles • Memorabilia • Production materials • Other film-related physical products
    Eligible individuals, businesses, production houses, collectors, owners and other authorized Vendors may list permitted products.
    No. Purchasing a physical costume does not automatically transfer character, copyright, trademark, publicity or other intellectual-property rights.
    No. Physical ownership and intellectual-property ownership are separate matters.
    Yes, where legally offered by the Vendor. The Vendor should accurately disclose provenance and authenticity claims.
    Yes, subject to lawful ownership and the applicable listing terms.
    Yes, where such products are listed. Always review condition, photographs, specifications and warranty information carefully.
    The transaction may be cancelled and an applicable refund may be processed according to the Refund & Cancellation Policy.
    A Vendor may be able to cancel an order in circumstances permitted by the applicable transaction terms, such as genuine unavailability or inability to fulfil the order.
    You should receive transaction confirmation and, where applicable, information regarding fulfilment, shipping, delivery and tracking.
    Negotiation depends on the Vendor and the listing. Some products may have fixed prices while others may support offers or other pricing mechanisms.
    You may request additional information from the Vendor where the communication facility permits it.
    Yes, where messaging or enquiry functionality is available.
    Find the product, review the listing and Vendor information, select the required quantity or options, provide delivery information, review the applicable terms and complete payment.
    Yes. KYC or identity verification may be required for certain Users, categories, payment activities, high-value transactions, auctions or compliance requirements.
    Contact ShootingSet Support immediately and change your password where possible.
    Use the account recovery process provided by ShootingSet.
    Multiple accounts may be restricted where they are used to manipulate transactions, reviews, auctions, promotions or platform controls.
    Where business accounts support multiple users, authorized team members may be given appropriate access. Account owners remain responsible for activity conducted through their account.
    Yes. Businesses and production houses may create business or corporate accounts where supported.
    Depending on your activity, ShootingSet may request: • Name • Email • Mobile number • Address • Business information • KYC information • Payment information • Tax information • Identity or authorization documents
    Register through the ShootingSet website or app and provide the information requested during registration.
    Some browsing features may be available without an account. An account may be required for purchasing, renting, listing, bidding, booking, messaging or other transaction-related functions.
    Yes. Users should report suspected fraud, counterfeit goods, misleading listings, safety concerns, IP violations or other serious issues through the available reporting mechanism or by contacting Support.
    ShootingSet may use verification, KYC, fraud-prevention and other controls, but no marketplace can guarantee that every third-party User or listing is completely risk-free.
    Not necessarily. Verification may vary by category and transaction. Users should review the listing, Vendor information, photographs, descriptions, condition and transaction terms before proceeding.
    No. Many products are listed by independent Vendors, owners, production houses, collectors or other Users.
    No. ShootingSet is primarily a marketplace and technology platform. Individual Vendors and service providers remain responsible for the products and services they offer.
    Depending on availability, you may find: • Props • Costumes • Set materials • Furniture • Film equipment • Cameras and accessories • Lighting equipment • Sound equipment • Vehicles • Locations • Production services • Talent and crew • Collectibles • Movie memorabilia • Production supplies • Custom-made assets • Auction items
    ShootingSet may be used by production houses, filmmakers, directors, producers, art departments, technicians, crew members, Vendors, rental companies, equipment owners, location owners, service providers, collectors, buyers, Renters, students and film enthusiasts, subject to applicable eligibility requirements.
    ShootingSet.com is a marketplace and technology platform designed for the film, television, advertising, OTT, digital-content and entertainment industries. It helps users discover, buy, rent, sell, hire, book, list and auction production-related products, services, locations, talent, equipment, props, costumes, vehicles and other resources.